FAQ's

Frequently Asked Questions 

Do you offer wholesale pricing / how can I become a stockist of your plant Pins,Keyrings and Earrings?

Absolutely simple email or message us on instagram and I will email you an information brochure

www.luxefoliage@outlook.com

@luxefoliage

Do stockists have to be located in Australia?

No we are absolutely open to overseas stockists

Do you do Commissions / Custom Artworks / Collaborations?

Absolutely, simply email or dm your ideas and we can go from there

What is your Returns Policy?

I accept returns or exchanges if contacted via email or dm within 7 days of your package’s delivery date. Items must be sent back and received by me within 30 days after its delivery in order to be eligible refund or exchange.

Conditions of Return

Buyers are responsible for return postage costs. Items returned not in original condition will not be refunded or offered exchange.

The following items can’t be returned or exchanged

  • Earrings (For hygiene purposes)
  • Used Pins/Keyrings
  • Sale Items

Shipping Options

Shipping on all orders is based on the cost of your order

* Due to covid accurate shipping times cannot be predicted at this time

For ALL orders $36.00 and under you can select either $5.00 which will NOT include a tracking number or $8.95 which will include a Tracking Number for you

For ALL orders $36.01 and Over shipping is $8.95 with Tracking or $12.00 for Express

Any orders $80.00 and above automatically get FREE Postage

Do you Ship Internationally?

Yes, Shipping rates vary depending on what country you live in, All available options will be shown to you during checkout

 

Do I need to Cover International Customs Costs?
Yes
Buyers are responsible for any and all customs and import taxes as well as any delay's associated to their country’s import laws.

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